1. Introduction

Welcome to Silver Coast Travelling – Tours & Experiences website. By using our website and services, you agree to comply with and be bound by the following terms and conditions.
Silver Coast Travelling is a licensed tour operator: RNAAT 06/2015.

2. Booking and Payments

• All bookings for tours and experiences must be made through our website or by contacting us directly.
• A deposit or full payment may be required at the time of booking to confirm your reservation.
• Prices listed on our website are subject to change without notice.
• Payments are processed through our secure payment system.

3. Cancellations and Refunds

• Cancellations by You: If you need to cancel your tour, please notify us as soon as possible. Refund eligibility depends on the timing of your cancellation:
  • 24 hours or more before the starting time: full refund
  • 24 hours or less before the starting time or no-show: no refund
• Cancellations by Us: If we need to cancel a tour due to unforeseen circumstances (e.g., weather conditions, etc.), we will notify you as soon as possible and offer you an alternative tour date or a full refund in case of the first option is not possible
• You are responsible for arriving on time at the designated pick-up point. We cannot be held liable for delays caused by your late arrival.

4. Health, Safety, and Insurance

• It is your responsibility to ensure you are fit to participate in any of the activities included in the tour. Please check the “Not recommended for” section on each tour or experience before booking.
• You are required to follow all safety instructions provided by our staff or guides during the tour. Failure to comply may result in your exclusion from the tour without refund.
• Please protect the environment by not throwing anything out of the transport or to the floor during tours.
• We provide all the mandatory by law insurance coverage for our tours. For more details on what is covered, please contact us.

5. Liability

• We are not responsible for any personal property lost, damaged, or stolen during the tour or experience.
• We are not responsible for delays due to traffic or weather conditions during the tours.

6. Tours with transport included

• Smoking or alcoholic beverages are not allowed inside the transports.
• You are responsible for arriving on time at the designated pick-up point. We cannot be held liable for delays caused by your late arrival.
• Please note that transportation services may be altered due to unforeseen circumstances such as traffic conditions or weather events.

7. Modifications and changes

• We reserve the right to make changes to the tour itinerary or services as necessary. We will make every effort to inform you of any significant changes before your departure.
• If a tour is significantly modified (e.g., a major change in itinerary or cancellation), we will provide a suitable alternative or a refund.

8. Privacy policy

• We are committed to protecting your privacy. Any personal information collected during your booking will be used solely for processing your reservation and providing you with relevant services.
• For more details, please review our Privacy Policy [insert link].

9. Use of Website

• By using our website, you agree not to engage in any unlawful or prohibited activities. You must not use the site to distribute harmful or malicious content.
• We reserve the right to terminate access to our website for any user who violates these terms.

10. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of Portugal.

11. Contact Us

If you have any questions or concerns regarding our terms and conditions, please contact us at geral@silvercoasttravelling.com