Effective date: March 2025

At Silver Coast Travelling – Tours & Experiences we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or book a tour with us.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information we collect

We collect personal information when you interact with our website, such as when you make a booking, subscribe to our newsletter, or contact us for inquiries. The types of personal information we may collect include:

• Contact information: Name, email address, phone number, and mailing address.
• Booking information: Tour preferences, payment details, and travel dates.
• Demographic information: Age, nationality, and other preferences relevant to your travel experience.
• Other information: Any additional details you provide to us via forms, surveys, or feedback.

2. How we use your information

We use your personal information for the following purposes:

• To process bookings: To confirm and process your tour reservations, payments, and send you booking confirmations or updates.
• To improve our services: To personalize your experience and provide you with relevant content, offers, and recommendations.
• To communicate with you: To respond to your inquiries, send you important updates regarding your booking, and send promotional emails, newsletters, or offers (you can opt-out of marketing emails at any time).
• For legal and safety purposes: To comply with legal obligations and ensure your safety during tours, including fulfilling insurance requirements.

3. Sharing your information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following instances:

• Service providers: We may share your personal information with trusted third-party service providers who help us operate our website and deliver our tours, such as payment processors or transport providers. These third parties are only authorized to use your information as necessary to provide their services.
• Legal compliance: We may disclose your information if required by law, such as to comply with a subpoena or legal request, or to protect our rights, property, and safety or the safety of others.

4. Data security

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Cookies

We use cookies to enhance your experience on our website. Cookies are small files that are stored on your device and allow us to recognize you as you browse our site. These cookies help us remember your preferences and improve our website’s functionality. You can manage cookie settings through your browser settings, but disabling cookies may affect your ability to use certain features of the site.

6. Your rights and choices

• Access to your information: You have the right to request access to the personal information we hold about you.
• Correction: You may request that we update or correct any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to any legal obligations or business requirements we must retain.
• Opt-out of marketing: You can unsubscribe from our newsletters and marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

7. International transfers

If you are located outside of Portugal please note that your personal information may be transferred to, and stored in, a country with different data protection laws. By using our services, you consent to the transfer of your information to such locations.

8. Links to other websites

Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.

9. Children’s privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information.

10. Changes to this privacy policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

geral@silvercoasttravelling.com
00351 96 148 1448